Refund policy
We have a 14-day returns policy, which means you have 14 days after receiving your item to request a return.
This applies only to private individuals and not to companies or the like.
To be eligible for a return, your item must be in the same condition as when you received it, unused or unused, with tags and in the original packaging. You also need the receipt or proof of purchase.
To start a return, you can contact us at info@solproffset.se. If your return is accepted, we will send you a return label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@solproffset.se.
Injuries and problems
Please check your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the problem and correct it. You have 2 days to report a damaged delivery from DHL in order to be able to use their insurance. You must also report the damaged delivery to us within 2 days of receiving the delivery in order for us to be able to help you. This applies above all to solar panels.
Exchanges
The fastest way to make sure you get what you want is to return the item you have, and once the return is approved, make a separate purchase for the new item.
Refunds
We will notify you once we have received and inspected your return and let you know if the refund was approved or not. If approved, you will be automatically refunded using your original payment method. Remember that it may take some time for your bank or credit card company to process and issue the refund.
This applies only to private individuals and not to companies or the like.
To be eligible for a return, your item must be in the same condition as when you received it, unused or unused, with tags and in the original packaging. You also need the receipt or proof of purchase.
To start a return, you can contact us at info@solproffset.se. If your return is accepted, we will send you a return label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@solproffset.se.
Injuries and problems
Please check your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the problem and correct it. You have 2 days to report a damaged delivery from DHL in order to be able to use their insurance. You must also report the damaged delivery to us within 2 days of receiving the delivery in order for us to be able to help you. This applies above all to solar panels.
Exchanges
The fastest way to make sure you get what you want is to return the item you have, and once the return is approved, make a separate purchase for the new item.
Refunds
We will notify you once we have received and inspected your return and let you know if the refund was approved or not. If approved, you will be automatically refunded using your original payment method. Remember that it may take some time for your bank or credit card company to process and issue the refund.